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© 2015   9849 harford road, parkville, md 21234   410.668.1024   410.668.1025

cancellation policy

 

due to an overwhelming increase in last minute cancellations -- which are costly to the salon and the staff and inconvenient for other clients' scheduling -- we are putting a cancellation policy in place that is effective immediately:

 

  • for all appointments, we will provide a 48-hour courtesy confirmation call

  • a 24-hour notice is required to change or cancel an appointment without incurring a charge

  • we reserve the right to charge for appointments not cancelled 24 hours prior

  • a credit card may be required to hold your appointment

  • we are more than happy to book a standing appointment to reserve your preferred day and time, however a credit card may be required to hold these appointments

 

charges will be made as follows:

 

  • cancellations with less than 12 hours notice will be charged 100% of the service total

  • cancellations with less than 24 hours notice will be charge 50% of the service total